Financial Information

In most cases, financial arrangements and insurance verification are confirmed with the patient prior to or at hospital registration. As a patient of Carroll County Memorial Hospital, and a partner of our health care team, it is your responsibility to pay for the health care services provided to you.

Insurance Verification

This facility will bill your primary and secondary insurance carriers or governmental agency directly for the facility fees. Be sure to bring your most current primary and secondary insurance, Medicare or public assistance card with you on the day you receive hospital services.

Please be aware of your insurance plan’s admission policies. You or your physician may have to adhere to certain requirements in order to ensure maximum reimbursement. Failure to obtain pre-authorization, physician referral or a second opinion may greatly reduce or eliminate your benefits.

Billing Process

We bill your insurance carrier shortly after health care services have been rendered. After your insurance company processes our bill, they will send you a summary statement or explanation of benefits (EOB) statement.

The EOB statement is not a bill; it is an itemization to show you how much your insurance company will pay the hospital for services and the portion of the bill that is your responsibility to pay. The hospital, not your insurance carrier, will send you a bill for the portion owed by you. The amount we bill you is due upon receipt. If you are unable to make the payment in full, please contact our business office at (502) 732-3210.

Please be aware that you will receive several individual bills. Your bill from Carroll County Memorial Hospital covers the use of this facility only. It does not include professional fees charged by physicians for laboratory, pathology, medical care, surgery, or anesthesiology. These physicians are independent practitioners and will bill you separately for their services.


Be prepared to pay any co-pay or deductible amounts on the day services are rendered. Patients who do not have insurance coverage or those having non-emergent services are required to pay their co-pay or deductible on the date of service. Please contact our financial counselor 502-732-7141 for information on making payment arrangements.

We realize that at times you may require special financial arrangements. In these instances, please call our financial counselor at (502) 732-7141 prior to your scheduled day or service to discuss alternative methods of payment. Our patient account representatives are available 8 a.m. to 4:30 p.m. Monday through Friday to discuss financial arrangements with you. Carroll County Memorial Hospital accepts cash, cashier’s checks, all major credit cards and personal checks with a valid I.D.