This information is provided to help patients understand the billing process, insurance verification, and financial responsibilities related to care received at Carroll County Memorial Hospital. The sections below outline important details regarding insurance coverage, billing procedures, and payment expectations.

Insurance Verification

 

This facility will bill your primary and secondary insurance carriers or governmental agency directly for facility fees. Please bring your most current primary and secondary insurance card, Medicare card, or public assistance card with you on the day you receive hospital services.

Patients should be familiar with their insurance plan’s admission and coverage requirements. In some cases, pre-authorization, physician referral, or a second opinion may be required to ensure maximum reimbursement. Failure to meet these requirements may reduce or eliminate insurance benefits.

Billing Process

 

Billing statements are submitted to your insurance carrier shortly after health care services have been rendered. Once your insurance company processes the claim, you will receive an Explanation of Benefits (EOB).

The EOB is not a bill. It explains how much your insurance company has paid and the portion that is your responsibility. Carroll County Memorial Hospital will then send you a bill for any remaining balance owed. Payment is due upon receipt.

If you are unable to pay the balance in full, please contact our Business Office at (502) 732-3264 to discuss payment options.

Please note that you may receive multiple bills. The hospital bill covers facility charges only and does not include professional fees for services such as laboratory work, pathology, medical care, surgery, or anesthesia. These services are provided by independent practitioners who will bill separately.

Payment

Patients should be prepared to pay any required co-payments or deductibles at the time services are rendered. Patients without insurance coverage or those receiving non-emergent services may be required to pay their co-pay or deductible on the date of service.

Patient bills may be paid by check in person, dropped off at the hospital, mailed, or paid online through our patient payment portal. Payment is due upon receipt of the hospital bill. If you are unable to pay the balance in full or have questions regarding payment options, please contact our Business Office at (502) 732-3264

 

 

To pay your HOSPITAL Bill online please click the link below. For Rural Health Clinic Bills, please contact 732-3264

Pay my Hospital Bill

Accepted Insurance Plans

Carroll County Memorial Hospital accepts a variety of insurance plans. The list below includes commonly accepted plans; additional plans may be accepted. For questions about coverage or to confirm participation, please call (502) 732-3264.

 

We accept:

  • Aetna

  • Anthem

  • Blue Cross

  • Champus / ChampVA

  • Cigna

  • Humana

  • Kentucky Medicaid

  • Medicare

  • Molina (formerly Passport)

  • Tricare

  • UHC

  • VA Optum

  • Wellcare